GDPR Privacy Policy & Data Protection
At SiLena Luxury Penthouse, we are committed to respecting your privacy and protecting your personal data in full compliance with the European Union General Data Protection Regulation (EU GDPR 2016/679). This policy outlines how we collect, use, store, and safeguard your personal information when you visit our website or book a stay with us.
1. Who We Are
Website Address: https://silenaluxurypenthouse.com/
Property Name: SiLena Luxury Penthouse
Location: Episkopou Agathaggelou Ninolaki 35, Chania, Crete 731 35, Greece
Data Controller Contact: For any inquiries regarding your data or privacy rights, please contact us directly at silenaluxurypenthouse@gmail.com
2. What Personal Data We Collect and Why We Collect It
Booking & Inquiry Forms
When you submit a reservation request or send an inquiry through our contact form, we collect the necessary personal details to fulfill your reservation and manage your hospitality experience. This information includes:
Full name
Email address and telephone number
Check-in and check-out dates, guest counts, and special accommodation requests
Payment details processed securely through encrypted payment gateways
Comments & Contact Submissions
When visitors leave inquiries or comments on the site, we collect the data shown in the form, as well as the visitor’s IP address and browser user agent string to assist in automated spam detection.
Media & Photo Uploads
If you upload images or reviews to our website, you should avoid uploading images that include embedded location data (EXIF GPS). Visitors to the website can potentially download and extract location data from images hosted online.
3. Cookies Policy
Our website uses cookies to enhance your browsing experience, remember your preferences, and ensure seamless navigation.
Functional & Form Cookies: If you submit a form or leave a request on our site, you may opt-in to saving your name, email address, and preferences in cookies. These are for your convenience so you do not have to fill in your details again. These cookies last for one year.
Session Cookies: Temporary cookies are used to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Third-Party & Analytics Cookies: We may use Google Analytics or embedded widgets (such as interactive Google Maps for location navigation) that utilize cookies to collect anonymous traffic statistics and performance metrics.
You can manage or disable cookie preferences directly in your web browser settings at any time.
4. Embedded Content from Other Websites
Articles and pages on this site may include embedded content, such as Google Maps, YouTube videos, or direct booking widgets. Embedded content from other websites behaves in the exact same way as if the visitor has visited the external website directly.
These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged into that third-party service.
5. How Long We Retain Your Personal Data
Inquiry & Booking Data: Personal details provided for reservations and hospitality services are retained for as long as necessary to complete your stay, comply with Greek legal, tax, and accounting regulations, and fulfill guest service requirements.
General Inquiries & Comments: Comments and form submissions are retained for up to two years to streamline customer support and follow-up communications.
6. Who We Share Your Data With
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist in operating our business under strict confidentiality agreements, including:
Secure payment gateway processors
Channel management platforms (for synchronized reservation calendars)
Greek tax authorities when legally mandated for accommodation invoicing
7. What Rights You Have Over Your Data
Under the EU GDPR regulation, you hold the following rights regarding your personal information:
Right of Access: You can request a copy of the personal data we hold about you at any time.
Right to Erasure (Right to Be Forgotten): You can request that we erase any personal data we hold about you. This does not include any data we are legally obligated to retain for administrative, tax, legal, or security purposes.
Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal details.
To exercise any of these rights, please reach out to us at silenaluxurypenthouse@gmail.com
8. Data Security & Protection
We implement robust administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website utilizes SSL encryption (HTTPS) to ensure that all transmitted data remains private and secure.